The Utilities branch is responsible for reading meters, billing and collection for water and sewer services, processing of requests for connection and disconnection of service, handling of complaints related to utility billings and defective meters, and arrangements for house connections.
Connections and Disconnections
In most cases, changes to your utilities services can be accomplished with one phone call. In general, anyone that currently has a utilities or tax account with the City can phone in and have connections, location changes, and disconnections accomplished by making a call to Customer Service at 306-694-4410. Please be aware you may be asked for verification of identity when making the change.
Persons that have not previously had a utility or tax account with the City are required to come to Customer Service at City Hall and fill out an application for service. A deposit may be required where the application for connection is for a location that is rented.
If you are moving either out of the City of Moose Jaw or to a new location within the City you need to contact Customer Service at City Hall. Your meter will be read on the date you have requested and a final bill will be mailed to you. The account holder(s) is/are responsible for all bills for the service address until you terminate service. The City of Moose Jaw will only recognize payment arrangements made directly with Utility Department staff.
Landlord Tenant Agreement
Landlord Tenant Agreements are available for water and sewer accounts. This agreement is available to landlords wishing to have their name put on the accounts when tenants move out. The agreement is a one-time $45.00 charge and the account will automatically transfer into the landlord’s name each time a tenant leaves without the normal $45.00 connection fee. This continues until the landlord chooses to cancel the agreement. For more information call Customer Service at 306-694-4410.
- W.I.P.P.S – (automatic monthly payments withdrawn directly from the customer’s bank account)
- Internet or telephone banking services provided by your Financial Institution
- Payment can be made in person at any Financial Institution
- Cash, cheque, or debit with our cashiers at City Hall
- ISecure drop slot at City Hall (please include your payment stub with your cheque)
- Mail to City Hall (please include your payment stub with your cheque)
Utility Rates as of January 2016
There are two parts to the fees charged for utility service for your home or business. The connection fee, which is a monthly fixed fee and the consumption fee which is a variable fee that is calculated by measuring the water that flows through the meter. Utility accounts are billed every three (3) months.
Variable Rate 2016
|Out-of-City Water Consumption Fees||$1.4879/m3|
|Water Dispensing Device Consumption Fees (Keycard)||$2.8798/m3|
Monthly Fixed Rates
|Meter Size (mm)||Meter Size (inches)||Water||Sewer|
|15-20mm||5/8″ – 3/4″||$23.60||$14.54|
|31-40mm||1 1/2″ – 1 3/4″||$70.81||$43.63|
|41-50mm||1 13/16″ – 2″||$118.03||$72.74|
|51-75mm||2 1/16″ – 3″||$236.04||$145.43|
|76-100mm||3 1/16″ – 4″||$472.10||$290.88|
|101-150mm||4 1/16″ – 6″||$1,416.27||$872.60|
|151-200mm||6 1/16″ – 8″||$1,888.35||$1,163.48|
Miscellaneous Service Rates
|Water Meter Testing Deposit||$50.00|
|Temporary Disconnect Fee||$40.00|
|Call-Out Fee for Attendance After Regular Working Hours||$85.00|
The average residential household has a 15-20mm meter and consumes 47.63m3 per three (3) month billing period. The average household billing using the above rates would be:
|Charge Type||Measurement||Rate||Average Billing|
|Water Monthly Fixed Fee||3 months||$23.60||$70.80|
|Sewer Monthly Fixed Fee||3 months||$14.54||$43.62|
|Recycling Monthly Fixed Fee||3 months||$6.75||$20.25|
|Water Consumption Fee||47.63m3||$0.9908||$47.19|
|Sewer Consumption Fee||47.63m3||$1.1652||$55.50|
|Total Average Billing (per 3 months)||$237.36|