Pay Utility Bills by Credit Card
City of Moose Jaw Utility bills can now be paid online by via your credit card. The service is provided by Plastiq Inc.
Plastiq is an independent third party service provider will allow you to use your credit card through their secure online system. A link to the website for utility payments is provided below. Plastiq will charge a service fee of 2.5% (MasterCard, Visa, American Express and Discover) or 3% (International Cards) of the transaction value for anyone using their credit card to pay City of Moose Jaw Utility Bills.
This is an online service only. Credit card payments for Utility Bills cannot be processed in person at City Hall.
Please remember that you the utility account holder are responsible for ensuring that the City of Moose Jaw receives your payment by the payment due date indicated on your bill. When using a third party service such as Plastiq you must thoroughly understand the terms and conditions of the service you are using. Please ensure you familiarize yourself the terms and conditions of using this service by visiting the company’s website at https://www.plastiq.com/terms .
Avoid late payment fees!
It can take up to 6 business days for Plastiq to process your credit card payment for utility bills. Please allow sufficient time for the payment to be processed to avoid any penalty or late payment charges. The City of Moose Jaw will process your payment on the day we receive the funds from Plastiq, not the date the payment is made or charged to your credit card. Please visit the website indicated above for more information on transaction processing times.
What do I need to pay by credit card?
Utility Bill payers will need:
- The 11 digit Utility Account number found on the quarterly Utility Bill
- The balance owing from Utility Bill
- Your credit card information
There will be a service fee for all transactions processed through Plastiq. The fee handles the payment handling and processing charges. The fee will be 1.99% of your credit card bill payment. The City of Moose Jaw does not receive any part of the convenience fee charged by Plastiq. You are paying the independent service provider. Two transactions will appear on your credit card bill for each payment processed, one for the amount of the bill payment and a second separate charge from Plastiq for the service fee.